1. General information

This website is provided by the company Duco Consulting LTD, a business with headquarters in Canada that offers web-based transactional data analysis software (https://www.ducoconsulting.ca/ducoanalytics). We provide you with this data privacy policy to inform you of how we handle your personal data collected on this website.

2. Data controller

The controller under data protection law is:

Duco Analytics

Represented by Duco Consulting LTD.

3. Access and activity logs (“server logs”)

Each access to this website automatically causes general protocol data, so-called server logs, to be collected. As a rule, this data is a pseudonym and thus does not allow for inferences about the identity of an individual. Without this data, it would, in some cases, be technically impossible to deliver or display the contents of the software. In addition, processing this data is absolutely necessary under security aspects, in particular for access, input, transfer, and storage control. Furthermore, this anonymous information can be used for statistical purposes and for optimizing services and technology. In addition, the log files can be checked and analyzed retrospectively when the unlawful use of the software is suspected. Generally, data such as the domain name of the website, the web browser and web-browser version, the operating system, the IP address, as well as the timestamp of the access to the software is collected. The scope of this log process does not exceed the common log scope of any other site on the web. These access logs are stored for a period of up to 30 days. There is no right to object to this.

4. Error-Logs

Error logs are generated for the purpose of identifying and fixing bugs. This is absolutely necessary to ensure we can react as quickly as possible to possible problems with displaying and implementing content (legitimate interest). As a rule, this data is a pseudonym and thus does not allow for inferences about the identity of an individual. When an error message occurs, general data such as the domain name of the website, the web browser and web-browser version, the operating system, the IP address, as well as the timestamp upon the occurrence of the respective error message and/or specification is collected. These error logs are stored for a period of up to 30 days. There is no right to object to this.

5. Use of cookies

Cookies are used on parts of this website. They are small text files that are stored on the device with which you access this website. As a general rule, cookies serve the purpose of ensuring secure access to a website (“absolutely necessary”), implementing certain functionalities such as standard-language settings (“functional”), improving the user experience or the performance of the website (“performance”). Right to object: You can determine via your browser settings whether you allow or object to the use of cookies. Please note that deactivating cookies may result in limited or completely blocked functionalities of the website.

6. Use of third-party provider tools

In order to provide and continuously improve our services, we are using the services of the following third-party providers which may also process personal data. These third-party providers have been selected diligently and in line with the requirements of the Government of Canada.

7. Third-Party Integrations

If you choose to connect your Duco Analytics account to third-party integration, the third-party provider of this integration may receive certain relevant data about or from your customer’s account (including User Data), or share certain relevant data from your customer’s account on their service with our service, depending on the nature and purpose of such integration. Note that we do not receive or store your passwords for any of these third-party services (but do typically require your API key in order to integrate with them). You are responsible for entering into separate contractual agreements with such third-party data processors that require them to comply with obligations under the Data Protection Requirements. For the avoidance of doubt, such third-party data processors are not sub-processors. You have the option to remove the connection to our third-party integrations at any time in your Duco Analytics account, with the consequence that all collected data will be deleted from our database.

1. The free offer of digital contents

   In order to provide you with our downloadable content, we collect personal data from you. Below we explain these data.

   • Collected data: Email address, last name, first name, title, job title
   • Purpose of use: Customized sending of contents requested
   • Storage period: As a general rule, the data is only stored for as long as is needed to fulfill the purpose. The data is deleted after sending of the contents.

   Option 1:
   See data privacy policy on “Web demo.”

   Option 2:
   See data privacy policy on “Newsletter.”

2. Newsletter

   If you subscribe to our newsletter, then we store your email address and use this to send the newsletter. Your email address is not made public or disclosed to third parties.

   • Collected data: Email address, first name, last name, title, job title
   • Purpose of use: Sending of the newsletter requested
   • Storage period: As a general rule, the data is only stored for as long as is needed to fulfill the purpose. For the newsletter, the data are stored as long as it is expected that a newsletter will be sent and as long as you have not objected to the use of your data.
   • Revocation: You can unsubscribe from our newsletter at any time using a link included in each issue. We will then delete your email address from our distribution list.

3. Web demos

   If you request an appointment for a web demo, then we use your data to contact you and coordinate together with you an appointment and to hold the appointment.

   • Collected data: Email address, last name, first name, telephone number, (business)
   • Purpose of use: Coordination and holding of the web demo, as well as preparation for and follow-up on the demo
   • Storage period: As a general rule, the data is only stored for as long as is needed to fulfill the purpose. The data are stored as long as is needed to prepare, hold and follow up on the appointment.

4. Demo Account

   If you register for demo access, we use your data to provide you with the necessary information and to introduce you to the demo account and the features of the software.

   • Collected data: Email address, last name, first name, telephone number
   • Purpose of use: Provision of the requested test account and explanation of the features of the software
   • Storage period: As a general rule, the data is only stored for as long as is needed to fulfill the purpose. After the expiry of the test phase, your data is deleted if you do not become a customer.

8. Managing information

You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so on the settings page of your account on the Website.

9. The rights of users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

10. Data protection rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and the Operator aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

• You have the right to request access to your Personal Information that we store and have the ability to access your Personal Information.
• You have the right to request that we correct any Personal Information you believe is inaccurate. You also have the right to request us to complete the Personal Information you believe is incomplete.
• You have the right to request that all of your Personal Information and data are deleted under the conditions of this Policy. To request data deletion, please go to Settings--> Data Deletion-->Delete My Personal Information & Data. You may also contact us at support@ducoconsulting.ca
• You have the right to object to our processing of your Personal Information.
• You have the right to seek restrictions on the processing of your Personal Information. When you restrict the processing of your Personal Information, we may store it but will not process it further.
• You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• You also have the right to withdraw your consent at any time where the Operator relied on your consent to process your Personal Information.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

11. Right to object

You can object to the use of your data by making use of your right to opt out.

12. Final clauses

Duco Analytics reserves the right to adjust this data privacy policy at any point in time to ensure that it is in line with the current legal requirements at all times, or in order to accommodate changes in the services offered, for example when new services are introduced or modifications are made on the website. In this case, the new data privacy statement applies to any later visit of this software.